Terms of service
OVERVIEW
This website is operated by Natural Oud Shop (“we”, “us”, “our”). By accessing this site or purchasing from us, you agree to comply with these Terms of Service, along with all related policies referenced herein. These terms apply to all users, including visitors, customers, merchants, and content contributors.
By using any part of the website, you accept these Terms. If you do not agree, please discontinue use. We may update or revise these Terms at any time, and continued use of the site indicates acceptance of any changes.
1. ONLINE STORE USE
You confirm that you are of legal age in your place of residence, or have permission for minors under your supervision to use this site. Our products and services must not be used for illegal or unauthorized purposes, nor in violation of applicable laws. Any breach may result in immediate termination of service.
2. GENERAL CONDITIONS
We reserve the right to refuse service at our discretion. Non-credit card data may be transferred across networks without encryption; payment details are always secured. You may not copy, resell, or exploit any part of our service without written consent. Section headings are for reference only.
3. INFORMATION DISCLAIMER
Content on this site is provided for general reference and may not always be accurate, complete, or up to date. Any reliance on site information is at your own risk. We may modify content at any time without obligation to update prior information.
4. SERVICE & PRICE CHANGES
Product prices and services may be adjusted, suspended, or discontinued without prior notice. We are not liable for any resulting inconvenience or loss.
5. ORDERS & ACCOUNT DETAILS
We may limit or cancel orders at our discretion, including those suspected to be placed by resellers. You agree to provide accurate and current billing and account information and to update it promptly when needed.
6. USER CONTENT
Any feedback, ideas, or submissions you provide may be used freely by us without obligation of confidentiality, compensation, or response. You are responsible for ensuring your content does not violate any laws or third-party rights.
7. PERSONAL INFORMATION
Personal data is collected only when voluntarily provided (e.g. contact or purchase information) and is governed by our Privacy Policy.
8. ERRORS & OMISSIONS
We reserve the right to correct errors, update information, or cancel orders if any inaccuracies are discovered, even after an order is placed.
9. PROHIBITED ACTIVITIES
You may not use this site or its content for unlawful acts, intellectual property violations, harassment, misinformation, malware transmission, data harvesting, spamming, or security interference. Violations may result in termination of access.
10. WARRANTIES & LIABILITY
All services and products are provided “as is” and “as available,” without warranties of any kind. Use of the service is at your own risk. Natural Oud Shop shall not be liable for any direct or indirect damages arising from your use of the site, products, or services, to the fullest extent permitted by law.
11. TERMINATION
These Terms remain effective until terminated by you or us. We may terminate access without notice if you violate any provisions. Obligations incurred before termination will remain enforceable.
12. GOVERNING LAW
These Terms are governed by and interpreted in accordance with the laws of Viet Nam.
13. UPDATES TO TERMS
The latest version of these Terms will always be available on this page. Continued use of the website after updates constitutes acceptance.
14. CONTACT
For questions regarding these Terms, please contact:
Email: tamgiangcompany.info@gmail.com
Hotline:
If an item is missing, our team will gladly assist you.
15. PAYMENT, RETURNS & OTHER POLICIES
Payment:
We accept major credit cards via PayPal. All transactions are securely processed by PayPal, and we do not store customer payment details.
Returns:
Due to the nature of agarwood and oil products, returns are not accepted. We encourage customers to contact us for product clarification before purchasing.
Wholesale:
Bulk and wholesale orders are welcome. Please contact us for availability and pricing.
Additional images can be provided upon request.
⚠️ Do not use agarwood products on pregnant women.
If you are dissatisfied with a product, please email us and we will work with you to resolve the issue.
Thank you for your trust and support.
